Appointment Information

What to Expect

FIRST APPOINTMENT

During your first session your counsellor will begin by getting to know you, exploring your background, and understanding your reasons for seeking therapy. This initial meeting helps us to establish goals for our work together.

SUBSEQUENT APPOINTMENT

In subsequent sessions the emphasis is on your individual goals and needs. Some clients find value in having a confidential space to share their thoughts and feelings with an empathetic listener, while others may seek guidance in developing strategies to address particular challenges. Your therapist will work with you to create a personalized approach that best supports you.

APPOINTMENT FREQUENCY

We often find it’s helpful to meet regularly, such as on a weekly basis, for the first number of sessions to best make progress in our work together. However, counselling and therapy appointments are highly individualized. The frequency and number of sessions will depend on your specific goals and needs. We will work together to determine an appropriate schedule and recommended protocol that best supports you. 

Appointment Basics

SCHEDULING AN APPOINTMENT

Appointments can be booked by clicking here

FORMAT

All appointments are conducted virtually via a secure platform, allowing you to receive support from the comfort and privacy of your own space anywhere in Ontario.

DURATION

Each session is scheduled for 50 minutes.

CONFIDENTIALITY

All sessions are strictly confidential, ensuring a safe and secure environment for you to share openly. There are some exceptions to confidentiality which will be explained to you when you schedule your first appointment.

PRIVACY

In order to protect the privacy of your appointment, it is important that you find a private place for our session where you will not be interrupted, and in a room or area where other people are not present and cannot overhear the conversation. Your counsellor will be in a private office and will take all possible steps to ensure the confidentiality of the session.

Payment

FEE

The fee per session is $150 paid by e-transfer directly to your therapist. Payment is required immediately following your appointment. After payment, you will receive a detailed receipt that you can submit to your insurance company for reimbursement, if applicable. Please note that counselling and psychotherapy services are not covered by OHIP.

INSURANCE INFORMATION

Extended health insurance coverage varies by plan. Depending on your specific insurance terms, you may be eligible for full or partial coverage of our services. Please check with your plan to determine your eligibility. We are unable to bill your insurance company directly.

POTENTIAL BURSARIES

Students with disabilities might have access to bursary funding. Please inquire further with your accessibility advisor at your post-secondary institution to determine your eligibility.

Policies

We understand that life can be unpredictable, and adjustments to your schedule may be needed. To ensure we can continue offering the best service to all our clients, we have established the following policies:

LATE

If you think you might be late for your appointment, please email your therapist as soon as possible to let them know. Please note that your appointment will end at the scheduled time regardless of when you arrive to the appointment. If you haven’t arrived at your appointment and/or emailed to indicate you will be late within 20 minutes of your appointment start time, this will be considered a no-show and you will be charged the no-show fee.

NO-SHOW

If you miss your appointment without providing 24 hours notice, it will be considered a no-show and you will be charged the full session fee of $150.

CANCELLING

To cancel your appointment, please do so at least 24 hours in advance. If you cancel with less than 24 hours notice, you will be charged a $100 cancellation fee.

RESCHEDULING

If you need to reschedule your appointment, please do so at least 24 hours in advance of your scheduled appointment time. If you reschedule with less than 24 hours notice, you will be charged a $100 fee.

Please note: most insurance plans do not cover fees associated with no-shows or cancellations.